Shipping policy

This Shipping Policy explains how MASTER AIR DEPOT handles order processing, tracking, delivery estimates, freight shipments, and shipping-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some HVAC, air, appliance, or equipment-related items may be limited by carrier rules, item size, item weight, freight availability, or destination restrictions.

2) Order Processing

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders requiring additional verification, special handling, freight coordination, or stock confirmation may take longer. If a delay occurs, we will contact you using the information provided at checkout.

3) Delivery Estimates

After an order is dispatched, estimated delivery times are generally:

• Standard shipping: 3–7 business days
• Expedited shipping: 2–5 business days, when available
• Oversized or freight items: timing varies depending on carrier scheduling and destination

Delivery estimates are not guarantees. Weather, holidays, carrier delays, high-volume periods, incorrect addresses, and freight scheduling may affect delivery timing.

4) Freight and Oversized Deliveries

Certain air equipment, HVAC-related products, or larger items may require freight/LTL delivery. Freight shipments may involve:

• Delivery appointment scheduling
• Adult signature upon delivery
• Curbside delivery unless otherwise stated
• Liftgate service if required or requested
• Inspection before signing the delivery receipt

Please inspect packaging before accepting freight delivery. If visible damage exists, note it on the delivery receipt and take photos immediately.

5) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

6) Multiple Shipments

Orders containing multiple items may ship separately. If that happens, you may receive more than one tracking number.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Packages

If your package is damaged, missing, or significantly delayed, contact info@masterairdepot.us within 7 days of delivery or the expected delivery date.

For freight shipments, visible damage should be reported within 48 hours whenever possible.

Please include:

• Order number
• Tracking number
• Photos of packaging and product damage, if applicable
• A short description of the issue

Shipping Support
Phone: (239) 323-2393
Email: info@masterairdepot.us