Privacy policy

This Privacy Policy explains how MASTER AIR DEPOT (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, place an order, contact support, or use our online services.

1) Information We Collect

We may collect information that you provide directly, including:

Name, email address, and phone number
Billing address and shipping address
Order details, product selections, and checkout notes
Support messages, return requests, warranty questions, and account inquiries
Optional property, unit, or equipment details you provide to help with product compatibility
Account details if you create an account on our website

2) Information Collected Through the Website

When you browse our website, we may collect certain technical information automatically, such as:

IP address, device type, browser type, and operating system
Pages viewed, links clicked, referral sources, and timestamps
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, security, and site performance

3) Payment Information

Payments are handled by secure third-party payment processors. MASTER AIR DEPOT does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process and fulfill orders
Send receipts, confirmations, and shipping updates
Respond to customer questions, support requests, and return inquiries
Help verify product suitability when equipment details are provided
Protect against fraud, abuse, and unauthorized activity
Improve website performance, product pages, and customer experience
Maintain business records and comply with legal obligations
Send promotional emails only when you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors for secure transactions
Shipping carriers, freight providers, and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, tax, or accounting support
Authorities if required by law or necessary to protect rights, safety, or property
Business transfer parties if the business is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing options

We may need to verify your identity before completing certain requests.

7) Cookies

Cookies help our website remember cart activity, support checkout, improve security, and measure website performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them.

10) Contact

MASTER AIR DEPOT
3071 SW 27 Avenue, Suite 2, Miami, FL 33133
Phone: (239) 323-2393
Email: info@masterairdepot.us